Shipping & Local Pickup Policy

At Lumitails, we are proud to support and stay close to our local community of pet lovers. As a small, community-driven boutique based in Kirkland, we currently only offer local pickup options to ensure personal service, flexible scheduling, and a more sustainable fulfillment approach.

Local Pickup Locations

You can choose one of the following convenient pickup spots at checkout:

  1. The Village at Totem Lake (Kirkland, WA)
    Ideal for shoppers on the Eastside — we’ll coordinate a time to meet near Whole Foods or the public plaza.

  2. Bellevue Library (Bellevue, WA)
    Central and accessible — our team will arrange a handoff near the front entrance.

How Pickup Works

After placing your order:

  • You’ll receive a confirmation email within 24 hours.

  • We’ll then contact you to schedule your pickup time based on your preferred location.

  • Need something urgently? Drop us a message — we’ll do our best to accommodate.

Why Local Only?

By offering local pickup:

  • We reduce packaging waste and emissions

  • We get to meet the amazing people in our community (like you!)

  • We ensure better product handling — especially for natural, delicate pet goods

Thank you for supporting a small business that puts pets and people first.